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Home > Research Library > Technology > Enterprise Applications > Customer Relationship Management

Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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White Paper Published By: Oracle     Published Date: Dec 13, 2011
Competition is fierce in today's economy and customers know this. That's why organizations need to differentiate themselves. Find out more now.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
This white paper describes and analyzes the 5 most popular deployment scenarios to help IT and business decision makers pick the best options
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Read this guide to learn five areas to consider when choosing a SaaS CRM solution.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Tags : 
best practices, customer, crm, contact center, face-to-face
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Tune in to hear a panel of sales experts share their best practices for improving sales results.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.
Tags : 
crm, adoption, sales, actions, user adoption
    
Oracle
Case Study Published By: ZScaler     Published Date: Nov 21, 2011
Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.
Tags : 
blue coat, proxy sg, url filtering, web 2.0, cloud security
    
ZScaler
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
Tags : 
centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
White Paper Published By: IBM UK - ISM&S Storage     Published Date: Nov 17, 2011
Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies
Tags : 
data growth, data, storage, blade, back up
    
IBM UK - ISM&S Storage
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
In this white paper, find out more about Right Channeling and how it can benefit your organization.
Tags : 
contact center software, instant answer agent, intelliresponse, oracle, right channeling
    
Oracle Global Marketing
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.
Tags : 
ecommerce, business research, enterprise technology, it solution, retail applications
    
Oracle Global Marketing
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.
Tags : 
ecommerce, business research, enterprise technology, it solution, retail applications
    
Oracle Global Marketing
White Paper Published By: HP     Published Date: Nov 14, 2011
Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.
Tags : 
branch office, performance, productivity, customer, service centers
    
HP
White Paper Published By: ScriptLogic     Published Date: Nov 14, 2011
This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.
Tags : 
software license management, license management, software, sciptlogic, asset
    
ScriptLogic
White Paper Published By: Quorum Labs     Published Date: Nov 10, 2011
Download this paper to learn about virtual recovery solutions that SMBs need to bring an application back online in a matter of minutes.
Tags : 
backup, recovery, recover, best practices, quorum
    
Quorum Labs
Case Study Published By: IBM     Published Date: Nov 09, 2011
Learn how intelligence, integration, and interactivity can drive the results you are looking for!
Tags : 
marketing, intelligence, integrattion, interactivity, unica
    
IBM
White Paper Published By: IBM     Published Date: Nov 09, 2011
Learn how you can transform your marketing practices into interactive marketing!
Tags : 
customer, unica, cross-channel, cross channel marketing, interactive
    
IBM
White Paper Published By: IBM     Published Date: Nov 09, 2011
Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals
Tags : 
marketing, unica, technology, adoption, customer intelligence
    
IBM
White Paper Published By: IBM     Published Date: Nov 09, 2011
Learn how Unica provides a MAP with a high level of customizable business rules and processes!
Tags : 
marketing, map, marketing automation, sirius assesments, unica
    
IBM
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
Tags : 
unified communication, cebp, communication, collaboration, collaboration capabilities
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
Tags : 
communication, benefits, at&t, att, at+t
    
AT&T
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