Networking involves at least two devices capable of being networked with at least one usually being a computer. The devices can be separated by a few meters (e.g. via Bluetooth) or thousands of kilometers (e.g. via the Internet).
Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.
Live Event Published By: CenturyLink
Published Date: Oct 30, 2014
DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.
Webinar Published By: EMA
Published Date: Oct 21, 2014
Everyone knows that effective network management practices start with establishing a full foundational understanding of the network. But simply monitoring individual elements can only get you so far. Historically, going the next step requires manually building and maintaining the knowledge of how those disparate elements are connected and how they interact with one another to deliver applications and communications. In other words, you need to understand network-level dependencies.
White Paper Published By: ShoreTel
Published Date: Oct 20, 2014
If you are feeling the constraints of your current phone system, you may be wondering about the benefits of a new system (updating your current equipment or moving to a managed services model) and whether it can justify the expense. Since your last purchase, phone systems have rapidly evolved: no longer just a cost of doing business, the best systems now can substantially increase revenue and productivity. In fact, advanced systems offer over 90 features that help drive business by simplifying, coordinating, and expanding core communication needs.
Are you ready to see what the new systems can do? One comprehensive, user-friendly guide contains all the content you need to make a smart choice for your next phone system.