Management of Call Centres involves balancing the requirements of cost effectiveness and service. Callers do not wish to wait in exorbitantly long queues until they can be helped and so management must provide sufficient staff and inbound capacity to ensure that the quality of service is maintained. However, staff costs generally form more than half the cost of running a call centre and so management must minimise the number of staff present.
White Paper Published By: SAP SME
Published Date: May 11, 2012
Organizations are realizing that SaaS solution can be comparable to, or better, than BI implemented in the traditional manner. That said, Software-as-a-Service is not for everyone.
White Paper Published By: Oracle
Published Date: Apr 04, 2012
This white paper examines how the versatile design of the Oracle SPARC SuperCluster T4-4 along with powerful, bundled virtualization capabilities makes it an ideal platform for consolidating enterprise servers and workloads and deploying apps.
White Paper Published By: Oracle
Published Date: Apr 03, 2012
Oracle Exalogic is a standard data center building block of integrated compute, storage and network components designed to provide a ready to deploy, out of the box platform for a range of enterprise application workloads. Learn more now!
White Paper Published By: Oracle
Published Date: Apr 03, 2012
Oracle Exalogic Elastic Cloud, the world's first and only integrated middleware machine, dramatically surpasses alternatives and provides enterprises the best possible foundation for running applications.
White Paper Published By: Oracle
Published Date: Apr 03, 2012
Although more than two-thirds of confidential information is regulated through database management systems, no computer security program offers adequate protection for the databases against the main threats affecting them today. Oracle, the leader in databases technologies, offers security solutions for the protection of all layers of the database.
White Paper Published By: Epicor
Published Date: Mar 31, 2012
Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and value propositions and strategically chart new courses.
White Paper Published By: Epicor
Published Date: Mar 31, 2012
Learn from the experiences of other distributors who have been through the ERP selection process and not only lived to tell about it, but brought great benefit to their companies. Read this white paper now and learn what NOT to do when evaluating ERP
Software Download Published By: ScriptLogic
Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Try It For Free Today!
Software Download Published By: ScriptLogic
Published Date: Mar 30, 2012
Desktop Authority reduces the cost of owning Windows desktops by enabling you to proactively configure, secure and support desktops and servers from a central location.
Software Download Published By: ScriptLogic
Published Date: Mar 30, 2012
Discover software inventory data and compare it to what has been purchased as well as what is actually in use, providing concrete information about what software to include before you start migrating to Windows 7.
Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
Cameras
Camcorders
Cell Phones
Components
Desktops
HDTV
Home Theater
GPS
Laptops
Monitors
MP3 Players
Networking &
Printers
Storage
