The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
White Paper Published By: hybris software
Published Date: Aug 01, 2012
Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
White Paper Published By: DataVail
Published Date: Jan 08, 2013
In this whitepaper, you will learn about three essential things to consider when evaluating and selecting an outsourcing partner for database administration.
Webinar Published By: Absolute Software
Published Date: Feb 14, 2012
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
Webinar Published By: BMC
Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
White Paper Published By: OpenText
Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
White Paper Published By: CenturyLink
Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
White Paper Published By: BMC Software
Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
White Paper Published By: BMC Software
Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world. Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
White Paper Published By: BMC Software
Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
White Paper Published By: Riverbed
Published Date: Apr 27, 2011
This white paper reveals five considerations to enable a more agile infrastructure. Discover a new approach to the network that connects everything and learn how optimizing your WAN can help when considering location, performance, scale, cost and flexibility.
White Paper Published By: SkillSoft
Published Date: Apr 01, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
White Paper Published By: SkillSoft IT
Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
White Paper Published By: SAP
Published Date: Aug 24, 2010
Communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
White Paper Published By: SAP
Published Date: Aug 24, 2010
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
White Paper Published By: Numara Software
Published Date: Jan 04, 2010
This white paper moves beyond the hype of green IT and provides substantial support for implementing practical, yet cost effective power management policies and tools to "green" your IT environment and boost your bottom line.
